Pathfinder (“Pathfinder,” “we,” “our,” or “us”) provides accessibility surveying, Americans with Disabilities Act (ADA) compliance management, mapping, reporting, and related services. This Privacy Policy describes our handling of personal information in connection with pathfinderada.com (the “Website”), inquiries submitted through the Website, and, where applicable, our services and platforms.
For information that we process on behalf of an organizational customer, that customer's agreement with us and its own privacy practices may also apply. In those circumstances, the customer may determine the purposes and means of processing.
When you request a demonstration, send an inquiry, or otherwise contact us, we may collect your first and last name, work email address, organization, professional role, areas of interest, and the information you include in your message. We may also receive other contact or business information that you choose to provide in subsequent communications.
When you use the Website, our hosting infrastructure and any enabled website tools may process information such as your IP address, browser and device characteristics, operating system, referring page, pages requested, timestamps, and diagnostic or security logs.
In providing contracted services, we may process account contact details, accessibility assessment records, location or GIS data, survey measurements, project information, work-order details, or supporting documentation supplied by or created for customers. Some materials may contain personal information depending on their content.
We use information as appropriate to:
Where required by applicable law, we rely on an appropriate legal basis, which may include consent, performance of a contract, compliance with legal obligations, or our legitimate business interests.
Our Website may use cookies or similar technologies for essential website functionality, security, preferences, and—if enabled—audience measurement or analytics. The types of cookies used depend on the tools actually installed and configured on the Website.
You can manage or delete cookies through your browser settings. Blocking certain cookies may affect website functionality. Where legally required, we will obtain consent before using nonessential cookies or similar technologies.
Website implementation note: Before publishing, confirm which cookies, analytics scripts, embedded services, and consent tools are actually active. If the Website uses advertising or cross-site tracking, this div and any required opt-out controls must be updated accordingly.
We may share information only as reasonably necessary for the purposes described in this policy, including with:
We do not describe disclosures as “sales” unless they meet the applicable legal definition. Any legally required notice and choices regarding selling or sharing personal information will be provided where relevant.
Pathfinder's services may include accessibility surveys, asset inventories, GIS layers, remediation workflows, and compliance reports. Organizational customers generally control which project records they provide and how their personnel use such records. We process customer information as needed to deliver contracted services and consistent with applicable agreements.
If you have a privacy request concerning information held by a city, agency, university, or another Pathfinder customer, please contact that organization first. We may assist our customers in responding to requests as required under applicable law or contract.
We retain personal information for as long as reasonably necessary to fulfill the purposes described here, provide services, comply with legal or contractual obligations, resolve disputes, and maintain appropriate business records. Actual retention periods may vary depending on the type of information, contractual terms, and applicable law. We delete or de-identify information when it is no longer required, subject to legitimate retention requirements.
We use administrative, technical, and organizational measures intended to protect information against unauthorized access, alteration, disclosure, or loss. No method of transmitting or storing information is completely secure, however, and we cannot guarantee absolute security.
Depending on where you reside and which privacy laws apply, you may have rights to request access to, correction of, or deletion of personal information; obtain a copy of certain information; or object to or limit particular processing. You may also be able to withdraw consent where processing is based on consent.
California residents and residents of other U.S. states may have additional rights under applicable consumer privacy laws, subject to exceptions and thresholds. We will not unlawfully discriminate against you for exercising applicable rights.
To submit a request, email info@pathfinderada.com with the subject line “Privacy Request.” We may need to verify your identity or authority before fulfilling a request. Authorized agents may submit requests where permitted by law. If applicable law provides an appeal right, you may request an appeal by replying to our decision.
Information may be processed or stored in jurisdictions other than your place of residence, depending on our service providers and operations. Where required, we use appropriate measures to protect personal information transferred across borders.
Our Website and business services are intended for organizations and professional users, not children. We do not knowingly seek personal information from children through our Website. If you believe a child has provided personal information to us inappropriately, please contact us so we can review and address the matter.
The Website may link to third-party sites or services. Their privacy practices are governed by their own notices, and we are not responsible for their content or practices. We encourage you to review those policies before supplying information.
We may update this Privacy Policy to reflect changes in our operations, technology, legal requirements, or privacy practices. When we do, we will update the “Last updated” date above. If required by applicable law, we will provide additional notice.
For questions about this Privacy Policy or our privacy practices, contact:
Pathfinder